- On-Site Support Hours
9:00 am to 5:00 pm Monday to Friday - Call Out Fee
A standard call-out fee of $X (e.g., $180 + GST) applies for each on-site service request - Service Hours Included (Per Month)
None - Remote Support (During Business Hours)
9:00 am to 5:00 pm Monday to Friday - Remote Support (After Hours)
5:00 pm to 7:00 pm Weekdays, 10:00 am to 2:00 pm Saturdays - Remote System Adjustments & Programming
Includes minor modifications or programming updates to existing system configurations. - Proactive System Monitoring
Your system’s health and performance will be monitored for potential issues. - Priority Scheduling
Standard scheduling based on availability.
Your Automation, Effortlessly Maintained.
After Care
Ensure the enduring performance and reliability of your sophisticated automation systems with Bridger Automation’s comprehensive Aftercare Plans. Our expertly designed service plans provide you with sustained peace of mind, knowing that your technology investment is continuously supported by our dedicated team.
Bridger Automation Aftercare Plans are structured to keep your smart home, commercial, or marine systems operating at their peak. Through proactive maintenance, timely software and firmware updates, and skilled servicing, we guarantee your systems remain current, efficient, and seamlessly integrated. Experience the convenience of modern technology with our remote monitoring and support capabilities (available on select plans), enabling us to often identify and resolve potential issues before they impact you, ensuring a consistently smooth and worry-free experience.
No Aftercare Plan
$ 0
Per MonthEssential Care
$ 99
month- On-Site Support Hours
9:00 am to 5:00 pm Monday to Friday - Call Out Fee
One (1) call-out fee included per quarter. Subsequent call-outs at a discounted rate. - Service Hours Included (Per Month)
1 hour. (Hours do not roll over. Additional hours at a 10% discount.) - Remote Support (During Business Hours)
9:00 am to 5:00 pm Monday to Friday - Remote Support (After Hours)
5:00 pm to 7:00 pm Weekdays, 10:00 am to 2:00 pm Saturdays - Remote System Adjustments & Programming
Basic remote adjustments included. - Proactive System Monitoring
Basic system health checks - Priority Scheduling
Priority over non-plan holders.
Premium CareMost Popular
$ 199
Per Month- On-Site Support Hours
9:00 am to 5:00 pm Monday to Friday - Call Out Fee
Two (2) call-out fees included per quarter. Subsequent call-outs at a significant discount. - Service Hours Included (Per Month)
2 hours. (Hours do not roll over. Additional hours at a 15% discount.) - Remote Support (During Business Hours)
9:00 am to 6:00 pm Monday to Friday - Remote Support (After Hours)
6:00 pm to 9:00 pm Weekdays, 9:00 am to 5:00 pm Saturdays - Remote System Adjustments & Programming
Includes most routine modifications or programming updates to existing system configurations. - Proactive System Monitoring
Enhanced system monitoring with alerts. (Requires specific system hardware and setup) - Priority Scheduling
High priority scheduling. - Annual System Health & Optimisation Check
One comprehensive on-site system check-up per year
Elite Care
$ 399
Per Month- On-Site Support Hours
8:00 am to 6:00 pm Monday to Friday; 9:00 am to 5:00 pm Saturday; Emergency Call-out available - Call Out Fee
All standard call-out fees included. - Service Hours Included (Per Month)
4 hours. (Hours do not roll over. Additional hours at a 20% discount.) - Remote Support (During Business Hours)
8:00 am to 6:00 pm Monday to Friday - Remote Support (After Hours)
24/7 Remote Support Access (response times may vary for non-critical issues outside core hours) - Remote System Adjustments & Programming
Comprehensive remote adjustments and programming support. - Proactive System Monitoring
Advanced proactive system monitoring, diagnostics, and preventative alerts. (Requires specific system hardware and setup) - Priority Scheduling
Highest priority scheduling, including expedited emergency response where feasible. - Annual System Health & Optimisation Check
Two comprehensive on-site system check-ups per year.
Frequently Asked Questions (FAQs)
- Are Bridger Automation aftercare plans available for all systems? Yes, our aftercare plans are available for residential, commercial, and marine automation systems installed by Bridger Automation. If your system was installed by another provider, please contact us for an assessment, and we can discuss tailored support options.
- Why do I need an aftercare plan? My system is new. While we install high-quality, reliable systems, technology is ever-evolving. Software updates for your automation system, connected devices (phones, tablets, TVs), and network components are frequent. An aftercare plan ensures your system remains compatible, secure, and optimised. It also provides peace of mind that if any issue arises, we’re here to resolve it quickly, often preventing minor glitches from becoming major problems.
- What happens if I’m not on an aftercare plan? You can still receive support on a pay-as-you-go basis. However, clients on our aftercare plans receive priority scheduling, discounted rates on additional hours or services (depending on the plan), and other benefits like proactive monitoring. Ad-hoc support is subject to standard call-out fees and hourly rates, which may end up costing more than a planned approach.
- How reliable are modern automation systems? Modern systems are more reliable than ever. However, their interconnectedness means that an update to one device (like your router or a streaming service) can sometimes affect others. Our aftercare plans help manage these interdependencies and keep everything working harmoniously.
- What makes Bridger Automation’s aftercare different? At Bridger Automation, we pride ourselves on our deep understanding of the systems we install and our commitment to long-term client satisfaction. Our technicians are highly trained and familiar with the nuances of your specific setup. We focus on preventative care and swift, effective solutions, ensuring minimal disruption to your lifestyle or business operations. Our local presence on the Gold Coast means we’re part of your community.
- How does remote support work? For plans including remote support, and with the necessary compatible hardware and your permission, our technicians can securely access your system to diagnose issues, perform updates, make adjustments, and often resolve problems without needing an on-site visit, saving you time and inconvenience.
- What is “Proactive Monitoring”? Proactive monitoring (available on select plans and requiring specific hardware) allows our systems to keep an eye on the health and performance of your automation setup. It can detect anomalies, predict potential failures, or identify when updates are needed, often allowing us to address issues before you’re even aware of them.
Have a question not answered above? We’re here to help. Email us at info@bridgerautomation.com.au or call us on 07 56211 503.
